Accounts Receivable/Collections Specialist

Location: Chicago, IL

Department: Accounting

Type: Full Time

Min. Experience: Mid Level

The Collections Specialist at Strive Logistics is responsible for the collection and resolution of outstanding issues and reducing aged receivables. This candidate will utilize both the phone and email to connect with customers in an attempt to collect current and past due payments. He/she will provide superior customer service and work with customers in a proactive manner in order to minimize bad debt.  Additionally, this position is responsible for the timely process of any assigned invoicing and Accounts Receivable and other assigned activities while demonstrating a high level of customer service. 

A strong candidate possesses the following skills:

  • Process Expertise: Daily accountability for the timely and accurate resolution of Strive customer payment disputes. Additional processing of invoicing, and other assigned activities. 
  • Develop Customer Relationships: Build and maintain relationships with customers, interact and conduct business with our internal/external customers with a high degree of professionalism and customer service. 
  • Build Our Capabilities: Ensure customer payment disputes are resolved in a timely manner, according to standards and that the root causes of recurring exceptions are identified and addressed; promote a courteous, friendly demeanor across the team when handling inquiries both internally and externally. 
  • Leadership, Communication, and Teamwork: Actively engage in problems/conflict resolution, coaching, training and development. 


  • Collect past due balances
  • Handle large volume of incoming calls
  • Ensure adherence to all local, state and federal laws
  • Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
  • Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
  • Communicate & follow up effectively with sales department regarding customer accounts on a timely basis.
  • Establish and maintain effective and cooperative working relationships with internal and external customers.
  • Weekly and monthly reporting to direct supervisor
  • Weekly/Monthly Delinquency notices
  • Reconcile customer disputes as they pertain to payment of outstanding balances that are due
  • Participate in team planning meetings
  • Meet defined department goals and activity metrics
  • Performs moderate to complex billing and collections reconciliations to invoice.
  • Establishes forecasts on payment based on client's previous payment history.
  • May perform additional duties as assigned.
  • Excellent customer service skills
  • Establish payment plans and follow-up with customers to ensure agreements are fulfilled. 
  • Work with customers in a proactive manner in order to minimize bad debt and reduce delinquencies. 
  • Review and prioritize collection activities to maximize collections. 
  • Research and reconcile misapplied payments. 


  • Candidates should have minimum of 2 years’ collection experience
  • Customer Service experience is a plus
  • Stable work history is required
  • Excellent listening skills
  • Excellent verbal and written communication skills
  • Ability to problem solve and apply judgment
  • The ability to multi-task & work in a fast-paced professional setting


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